Orders are processed within 1-2 business days. Once your VIA fragrance is on its way, you'll receive a tracking number by email.

Yes. You'll receive an email with tracking information as soon as your order ships.

Shipping is complimentary on all orders within the United States.

If your tracking hasn't updated in 7 days or more, contact us at support@theviauniverse.com and we'll work with the carrier to locate your package.

VIA is not responsible for lost or stolen packages once marked as delivered by the carrier.

Contact us within 2 hours of placing your order. As long as it hasn't shipped, we'll take care of it.

Because fragrance is a personal-care product, we cannot accept returns or exchanges once an order has shipped. This ensures every VIA fragrance arrives sealed, fresh, and untouched.

If something isn't right, we're always here to help. Reach out and we'll do our best to find a solution.

If your order arrives damaged, defective, leaking, or incorrect, email support@theviauniverse.com within 7 days of delivery.

Include your order number and clear photos of the item and packaging. We'll send a replacement at no cost. If the item is out of stock, we'll refund your original payment method.

Please keep all packaging until your request is resolved.

Shipping is complimentary on all U.S. orders. Eligible replacements are shipped at no additional cost.

For international shipping inquiries, please contact support@theviauniverse.com.

Have a question about a fragrance, your order, or anything else? Email support@theviauniverse.com and a member of our team will typically respond within one business day.